"The two year follow-up evaluation of the Improving Client Services initiative showed that communications efforts had been quite successful. Most staff thought the changes had been necessary, and that their reservations about using new computer technologies had been largely overcome. Additionally, supervisors thought they had been well prepared to respond to questions from their staff. The evaluation also helped us to identify barriers to broader staff engagement, and ensure our implementation activities remained 'on-track'." 

"We opted to have Cullbridge coach us - that strengthened our in-house capabilities and was cost effective too. One of Cullbridge's early suggestions was to have staff communication 'liaisons' at each of our offices - and that has been invaluable for us. I have worked with Cullbridge now on five separate projects, and have always been very impressed with their grasp of the issues and their professionalism, and very pleased with the results."

Angela Kennedy, Region of Ottawa-Carleton Social Services